Returns & Support

Dear With Yu Customers,
To protect your rights and interests, please read our Returns & Support Policy carefully before making a purchase. If you have any questions, you are always welcome to contact our customer service team.

Returns & Exchange Application Process
1. Defective or Incorrect Products
• If you receive an item that is defective, incorrect, or with abnormal packaging/contents, please contact our customer service within seven (7) days after the day following receipt of your package, via email (customer@withyu.com.tw) or official Line (@withyu). Please provide a complete unboxing video, product photos, and your order information.
• Reminder: Please record the entire unboxing process. The video must start with the package in an unopened state to ensure the rights of both parties.
• Once confirmed, we will provide a one-time free return or exchange service (shipping fees both ways will be covered by With Yu).
2. Non-Personal Returns (within the 7-Day Appreciation Period)
• The product must be brand new and unopened. Applications must be submitted within seven (7) days after the day following receipt; late requests will not be accepted.
• Return shipping fees are the responsibility of the customer.
3. Return/Exchange Process
• Contact customer service → Fill out the return application → Receive return code/logistics info → Ship the product back within the specified period.
• After we receive and inspect the returned item, we will complete your refund or arrange for an exchange within seven (7) business days.

Scope and Important Notes
• The appreciation period is not a trial period; please do not open or use the product.
• For health and hygiene reasons, tea and food products can only be returned if they are unopened and in their original packaging.
• If, after returning part of a bundle/discount set, the remaining items do not meet the promotion criteria, the kept items will revert to their original prices. The difference will be deducted from your refund.
• If the amount of kept items falls below the free shipping threshold, the original shipping cost will be deducted from your refund.
• If your order included a free gift, please return it (unopened and in original condition) together with your return.
• Pre-order and clearance sale items cannot be returned or exchanged unless they are defective.

What Does NOT Qualify as a Defect
• The color of the product may vary slightly due to monitor/screen differences. Please refer to the actual product.
• Handmade products may have minor differences in shape or color, which are not considered defects.

Refund Methods
• Credit Card Payment: We will process the refund to your card after confirming the returned item. Please check your latest credit card statement.
• ATM Transfer: Please provide the correct bank account details. Our customer service team will arrange the refund via Line. Refunds will only be issued to the original payment account.

If you have further questions, please contact customer service:
Email: customer@withyu.com.tw
Phone: +886-3-5339520
Official Line: @withyu